Shipping

We pack Monday to Friday, excluding public holidays. Orders placed before 12pm ET on a business day go out the same day; anything after that ships the next business day. During launches, promotions and the December peak, allow up to 2 business days for an order to leave the warehouse.

You'll get a confirmation email when you order and a second email with tracking when the parcel is handed to the carrier.

Shipping is calculated at checkout from the weight of your order and your address — you'll see the exact cost before you pay. Orders over $60 ship free.

Subscription orders are charged shipping at the same rates as one-time orders, and qualify for free shipping on the same threshold.

Once a parcel is with the carrier, standard delivery usually takes 2–5 business days, with the west coast at the longer end. Expedited options, where offered, show their own estimate at checkout.

These are carrier estimates, not guarantees. Weather, holidays and carrier backlogs move them, and we can't refund shipping because a parcel took an extra day.

Your tracking email arrives as soon as the label is scanned. Carriers can take up to 24 hours to show the first movement, so a number that looks inactive on the day it's issued is normal. If tracking hasn't updated for 5 business days, email hello@clearsupplements.shop and we'll chase it.

We ship anywhere in the United States, including PO boxes and APO/FPO addresses. Delivery to APO/FPO can take considerably longer than the estimates above.

We don't currently ship internationally.

We ship to the address you enter at checkout, so please check the apartment number and zip code before you pay. If you spot a mistake, email hello@clearsupplements.shop straight away — we can correct it before the label prints.

If a parcel is returned to us as undeliverable, we'll refund the order minus the original shipping cost, or reship it once you've paid shipping again.

Stick packs are shelf-stable and travel fine in summer, but heat can make the powder clump. It's cosmetic — break the pack up in your hand and it dissolves normally. Store your box somewhere cool and dry, out of direct sun, and use it within the best-before date on the carton.

If tracking says delivered and the parcel isn't there, check with neighbours and around the property first — carriers often leave parcels out of sight. If it hasn't appeared 3 days later, email hello@clearsupplements.shop with your order number and we'll file a claim with the carrier and reship or refund the order.

For a parcel that stops moving in transit, we'll open a trace with the carrier. Traces take up to 7 business days to resolve; we don't wait on the outcome to make it right with you.

Subscription orders are charged and packed on your renewal date and then follow the same processing and delivery times as any other order. You can move a renewal date, skip a shipment or change your address from your account — do it before the renewal date, since we can't redirect an order that's already been packed.

If your order arrives damaged, send us a photo within 14 days and we'll replace or refund it. We don't accept returns on a food product, but every order is covered by our 30-day money-back guarantee — see the returns policy for how that works.