Returns & Refunds

ClearProteinX is a food product, so we can't take stock back once it has left our warehouse — opened or unopened. We have no way to verify how a box was stored or handled after delivery, and we will not put anything back into circulation that we can't stand behind. That's a food-safety rule, not a customer-service one, so we apply it to every order.

What we do instead is carry the risk ourselves through the 30-day money-back guarantee above. If the product isn't right for you, you get your money back — you simply keep or discard what you have rather than shipping it to us.

Email hello@clearsupplements.shop within 30 days of your delivery date with your order number and a sentence about what didn't work. We'll refund the purchase price of that order to your original payment method — no return shipment, no restocking fee.

• The window runs from the delivery date on your tracking, not the order date.
• Original shipping charges aren't refunded unless the order arrived damaged or was our mistake.
• The guarantee covers your first order of a product. Repeat orders and additional boxes on the same order are outside it, though we'll always look at a genuine problem.
• Bundles and multi-box orders are refunded as a whole order, not box by box.

If your order turns up crushed, split, past its best-before date, or simply isn't what you ordered, email hello@clearsupplements.shop within 14 days of delivery with your order number and a photo of the box and the stick packs. We'll send a replacement or refund that item — your choice — and we won't ask you to return anything.

This sits outside the 30-day guarantee, so using it doesn't spend your guarantee claim.

We pick and pack quickly, so tell us as soon as you can. Email hello@clearsupplements.shop with your order number and we'll change or cancel the order if it hasn't entered fulfilment yet. Once a label is printed we can't stop it — wait for the parcel to arrive and then use the guarantee.

You can skip, reschedule, change flavour, or cancel a subscription at any time from your account, with no minimum and no cancellation fee. Do it before your next billing date — once an order has been charged and shipped it's treated like any other order under this policy.

If a renewal caught you by surprise and the parcel hasn't shipped yet, email hello@clearsupplements.shop and we'll cancel and refund it.

Parcels that go missing in transit are handled under our shipping policy rather than this one — contact us and we'll trace it with the carrier and make it right.

Refunds go back to the original payment method. We process them within 2 business days of approving a claim; your bank or card issuer usually takes another 5–10 business days to post it. If you paid with a gift card, the refund returns to that gift card.

Where a discount applied to the order, we refund what you actually paid.

Email hello@clearsupplements.shop with your order number and we'll answer within one business day. There's no form to fill in and no return authorisation to chase — a sentence about what went wrong is enough.